SHIPPING & RETURNS
Shipping Policy
Free delivery within Australia over $32.
Only shipping within Aus.
Approximate delivery 2-5 business days, depending on the state and post code.
please keep in mind that Australia Post can experience delays in certain circumstances.
Your Australia Post tracking number will be emailed to the email address on your order. Keep an eye out for this email so you can track the progress of your order and stalk your postie!
To track your order, please visit: www.auspost.com.au/track/
Return & Exchange Policy
1. Change of Mind or Dislike After Receiving the Product
If you decide that the product is not right for you after receiving it, you can initiate a return by emailing us at jzouofficial@gmail.com with your proof of purchase. The following conditions apply:
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The product and its packaging must be in their original, undamaged condition.
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You will be responsible for covering the return shipping costs.
Once the item is received and inspected, we will process your refund.
2. Return Due to a Quality Issue
If the product has any quality-related defects, please contact us via email at jzouofficial@gmail.com with proof of purchase and a description of the issue.
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In such cases, return shipping costs will be covered by us.
We will provide further instructions for the return and ensure you are fully supported throughout the process.
We appreciate your understanding and cooperation in adhering to our return policy. Thank you for choosing jzouofficial!